Pre-Departure

Ensuring Every Journey Is Flawless

Your Pre-Departure Experts

Meet your ultimate behind-the-scenes ally: the Pre-Departure Specialist. Their mission? To flawlessly coordinate the nuts and bolts of every itinerary so your clients—and you—can relax and look forward to the adventure ahead.

What Does the Pre-Departure Team Do?

Our Pre-Departure Specialists handle a comprehensive range of essential pre-departure tasks, designed to anticipate and eliminate possible hiccups before your clients ever leave home.

Itinerary Perfection
Complete every itinerary with finalized booking details, including confirmation numbers, important contacts, destination guides, and even vivid images to inspire and inform your travelers.
Streamlined Insurance Quotes
Provide detailed travel insurance quotes, so your clients can make quick, informed decisions (leaving you free to focus on what’s next).
Amenity Assurance
Confirm and secure all eligible amenities so your clients get those extra-special touches they expect.
Flight & Transfer Checks
Review itineraries to ensure no last-minute flight changes. Verify all itinerary details and transfer logistics, making sure every connection matches actual bookings.
Personalized Client Enhancements
Arrange for a thoughtful, handwritten note from you to be left in every guest’s room—a small detail that leaves a big impression.
Commission Tracking & Follow-Up
Keep a close eye on past due commissions and follow up with vendors to keep your earnings on schedule.
Safety First
Send child custody emails to adult travelers accompanying minors, protecting you and your clients with every necessary precaution.
Early Check In Requests
After reviewing the flight arrival information, if it’s applicable, your PD Specialists will automatically request an early check in for your client!
Construction Check
Each hotel on your itinerary will be specifically asked about current construction projects or any other inconveniences the client may encounter so you can get ahead and set expectations for the client!

Why Pre-Departure Specialists Matter

Prevent Costly Oversights

Missed details can derail even the best trip plans. The checklist ensures every document, booking, and request is reviewed before departure.

Save Time for Everyone

By managing the prep work, Pre-departure keeps both you and your clients from wasting hours on last-minute fixes.

Reduce Stress

No more scrambling the night before a flight. A thorough checklist means peace of mind for you and confidence for your travelers.

Guarantee Seamless Departures

When every box is checked, clients start their journey smoothly — setting the tone for the entire trip.

Protect Your Reputation

Flawless execution builds trust. Clients remember when things go right, and that strengthens your credibility.

Create Repeat Travelers

A stress-free start makes clients eager to book with you again, trip after trip.

Let’s Make Every Departure Effortless

Ensure Seamless Departures

Pre-departure Managers handle the details before takeoff, so clients begin their trip stress-free and confident everything is in place.

Free You From Admin

Instead of chasing documents or double-checking bookings, you can focus on selling more and growing your business.

Provide Professional Oversight

Every detail is checked and double-checked by an expert, reducing the risk of costly mistakes or overlooked requests.

Elevate the Client Experience

When travelers feel cared for from the very start, they associate that peace of mind with you — building loyalty and trust.

Stories From Our Advisors

Elevate Your Client Experience

Choose the Pre-departure Manager add-on and let yourself—and your guests—enjoy journeys that are smooth, secure, and spectacular from booking to boarding. With the pre-departure heavy lifting handled, you’re free to dream bigger and help more travelers discover the world.

Fill out the form to take the first step. We can’t wait to meet you.

Work with Pre-departure Team

Our Partners

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