Guest Experience Manager
Your secret to a seamless, elevated client experience
More Revenue. Less Busywork
Your Guest Experience Manager is fully trained and ready to execute. Step in confidently, without the time burden of hiring and training your assistant.
Focus on What Grows Your Business
Eliminate the constant stream of time-consuming, detail-heavy requests such as dinner reservations, dress code questions, spa bookings, and last-minute travel changes and questions that quietly drain your time and pull you away from what matters most. Closing your sales.
Why Travel Advisors Love the GEM Add-On
Make More Money
Focus on high-value sales activities while your GEM handles the little (but important) things.
More Time for What Matters
Less busywork means more energy for creativity, growth, and your own adventures.
Stand Out from the Crowd
Give clients something they won’t get from other agencies true white-glove service, from start to finish.
Peace of Mind
Know that every detail from dinner reservations to seat bookings is handled with care, so nothing slips through the cracks.
What Does a Guest Experience Manager Do?
From hard-to-get dinner reservations and last-minute spa appointments to hotel upgrades, flight coordination, and special client surprises — our concierge team handles the details, so you can stay focused on what matters most.
Special Requests
Anniversary surprises, VIP experiences, and unique touches that make every trip unforgettable.
Spa Appointments
Booked in advance or at the last minute, ensuring your clients never miss out on relaxation.
Hotel Upgrade Requests
Never let your clients miss out on an upgrade. Your GEM will automatically request this prior to your guests’ arrival to ensure the client is treated like a VIP!
Flight Changes
If your client’s flight changes, your GEM will work with the transfer company to ensure all of the updated flight information is correct and the transfer is seamless.
TSA or Global Entry Details
When your clients send over security information, your GEM will make sure it’s added to their flight for a quick and easy airport experience!
Event & Entertainment Access
Tickets, reservations, and insider entry to concerts, shows, and cultural experiences.
Dress Code & Venue Guidance
Quick answers to those little details, so your clients always feel prepared.
Dinner Reservations
Secured at the most sought-after restaurants, even when tables are hard to find.
Stories From Our Advisors
Start Your Journey Today!
SAVA isn’t just a host agency, it’s a launchpad for travel professionals who want to grow, learn, and thrive.